Error message “An error occurred while trying to send the message, please try again later” when trying to send survey invite

If you're receiving the error message "An error occurred while trying to send the message, please try again later" when trying to send out an email invite from the Collect tab, one of the recipient emails has a Bounced Email flag turned on.

1. Create a Contacts & Accounts Salesforce Report

create_report.png

2. Add the email bounced info to the report to find out which contacts have the bounced emails flag

add_email_bounced_info.png

Have more questions? Submit a request

2 Comments

  • 0
    Avatar
    Kirsty Dagnall

    I've tried this and it's still not working. Can someone please get back to me as I'm yet to hear off support. 

  • 0
    Avatar
    Michele Cooper

    I'm getting this error message as well.  I'm sending the survey to myself as a test and I know the email address is correct.

Please sign in to leave a comment.
Powered by Zendesk